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Star Hire Services

Customer Service Representative Call Center Representative Complaints Resolution Specialist

Star Hire Services
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  • Posted 23 days ago
  • Over 100 applicants
0-3 Years
Gurugram, Jaipur

ITES/BPO/Call Center

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Job Description

A customer service executive is a professional who handles customers on behalf of the business. When a customer is faced with any issue or has a query or complaint regarding the products and services of the company, the customer care executive is the first point of contact for them. In other words, the customer support executive is the voice and face of a brand.

According to a typical Customer Care Officer job description, the primary roles of a customer care executive in a BPO are as follows:
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1.Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.

2.Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.

3.Analyzing and reporting customer data to devise new strategies or update the existing ones

4.Communicating with them through various omnichannel channels, including email, social media, phone or SMS

5.Making appointments that fit into the schedule of the client and the customer.

6.Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.

7.Assisting them if they are facing a problem and troubleshooting it.

8.Ensuring the customer has a positive experience with the company.

9.Fostering a healthy relationship between the client and the customer.

10.Overseeing timely delivery and payment of sales orders.

11.Handling all Voice and Non-Voice Processes in BPOs & Call centers.

Bachelor of Arts (B.A), Bachelor of Architecture (B.Arch), Bachelor of Business Administration (B.B.A), Bachelor Of Computer Application (B.C.A), Bachelor of Commerce (B.Com), Bachelor of Dental Surgery (B.D.S), Bachelor Of Technology (B.Tech/B.E), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor in Hotel Management (B.H.M), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelors of Law (B.L/L.L.B), Bachelor Of Pharmacy (B.Pharm), Bachelor of Science (B.Sc), Bachelor of Social Work (B.S.W)

More Info

Role:Customer Service Executive (Voice), Customer Service Executive (Non-voice), Team Leader, Telesales Executive

Industry:ITES/BPO/Call Center

Function:Customer Service/Call Centre/BPO

Job Type:Permanent Job

Skills Required

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Date Posted: 19/06/2024

Job ID: 82211907

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About Company

Star Hire Services
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Business process outsourcing (BPO) is a type of outsourcing wherein a third-party service provider is employed to carry out one or more business functions in a company.
Organizations contract with BPO vendors for back office and front office operations.
BPO offers several benefits, such as lower costs, global expansion, and higher efficiency, while some of the drawbacks include security issues, hidden costs, and overdependence.

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