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Aquiva Consulting Private Limited

Customer Service Representative

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  • 4 months ago
  • Over 400 applicants
Exp: 1-3 Years
1.5 - 2.5 LPA

Customer Service,

Sales

Job Description

Description

We are seeking a Customer Service Representative with 1-3 years of experience to join our team in India. The ideal candidate should be customer-oriented and have excellent communication and problem-solving skills.

Responsibilities

  • Resolve customer complaints and inquiries via phone in a timely and professional manner
  • Assist customers with product information, order status, and shipping and delivery inquiries
  • Handle and resolve customer complaints and escalate issues to the appropriate department when necessary
  • Update customer accounts and maintain accurate records of customer interactions and transactions
  • Collaborate with other team members to ensure customer satisfaction and meet performance targets

Skills and Qualifications

  • 1-3 years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to handle difficult customers and resolve conflicts effectively
  • Proficiency in MS Office and customer service software
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Excellent communication skills in English
  • Bachelor's degree in any field

Date Posted: 14/07/2024

Job ID: 84719447

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About Company

Overview:
Welcome to Aquiva Consulting, where precision meets excellence, and every challenge is met with unwavering commitment. As a leading HR consulting firm, we specialize in navigating the complexities of the modern business landscape, offering tailored solutions that drive success and propel organizations towards their goals.
Mission:
At Aquiva Consulting, our mission is to be more than just consultants; we are trusted advisors, strategic partners, and champions of excellence. We are dedicated to delivering precision in every aspect of our work, exceeding client expectations, and crafting innovative solutions that transform businesses.
Services:
Talent Acquisition: From executive search to volume hiring, we provide end-to-end talent acquisition solutions that attract top talent and drive organizational growth.
HR Strategy & Consulting: Our team of HR experts offers strategic consulting services to align HR initiatives with business objectives, enhance employee engagement, and optimize HR processes.
Performance Management: We design and implement performance management systems that set clear goals, provide regular feedback, and drive continuous improvement.
Employee Relations: Aquiva Consulting offers guidance and support in managing employee relations issues, conflict resolution, and fostering a positive workplace culture.
Training & Development: Our comprehensive training programs empower employees with the skills they need to succeed and grow within the organization.
HR Compliance & Risk Management: We assist organizations in navigating HR regulations, ensuring compliance, and minimizing legal risks.
Approach:
Aquiva Consulting takes a personalized approach to consulting, working closely with clients to understand their unique challenges and objectives. Our commitment to precision, clarity, and excellence ensures that every solution we deliver is tailored to meet the specific needs of our clients.
Core Values:
Excellence: We strive for excellence in everything we do, delivering high-quality solutions that exceed client expectations.
Integrity: Integrity is at the heart of our business. We operate with honesty, transparency, and ethical conduct in all our interactions.
Innovation: We embrace innovation and creativity, leveraging the latest HR trends and technologies to drive positive change.
Collaboration: We believe in the power of collaboration and teamwork, working closely with clients to achieve shared goals.
Impact: Our ultimate goal is to make a meaningful impact on organizations and individuals, driving success and fostering growth.
Clientele:
Aquiva Consulting proudly serves a diverse range of clients across various industries, including healthcare, technology, finance, manufacturing, and more. Our client portfolio includes startups, SMEs, and multinational corporations.
Contact Us:
To learn more about our HR consulting services or discuss your HR needs, please contact us at:
Email: info@aquiva-consulting.com
Website: www.aquiva-consulting.com
Thank you for considering Aquiva Consulting as your HR consulting partner. Together, let's achieve excellence and unlock the full potential of your organization.

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