About Us:
Ienergizer is a leading BPO located in the vibrant Sector 60 of Noida, specializing in providing top-tier customer service for the US telecom industry. We are looking for motivated individuals to join our Go Magenta process, which focuses on a blend of chat and voice support.
Job Description:
As a Customer Service Executive for the Go Magenta process, you will manage both chat and voice interactions, ensuring that customer queries are handled efficiently and effectively.
Key Responsibilities:
- Handle customer inquiries and issues primarily through chat (70%) and voice (30%).
- Proactively manage chat flows to resolve customer concerns.
- Maintain a good Average Handling Time (AHT) while ensuring high levels of customer satisfaction.
- Manage customer interactions under pressure with professionalism and composure.
- Collaborate with team members to enhance the overall customer experience.
Salary:
- CTC: 40,000 - 45,000 per month
Requirements:
- Education: Graduates preferred; undergraduates with relevant experience are also considered.
- Experience: Minimum of 6 months in a BPO, blended, or chat support role.
- Skills:
- Excellent written and verbal communication skills.
- Ability to work graveyard shifts.
- Availability: Immediate joiners preferred.
Working Conditions:
- Schedule: 5 days working with 2 rotational days off each week.
- Shifts: Graveyard shifts only.
Additional Information:
- Note: No cab facilities or meal provisions available.
Interview Details:
- Time: Between 3:00 PM - 8:00 PM
Why Join Us
- Engage with a dynamic and supportive team in the US telecom sector.
- Develop your skills in a blended customer service role.
- Work in a competitive environment that values efficiency and customer satisfaction.
Job Types: Full-time, Permanent
Pay: 30,000.00 - 45,000.00 per month
Benefits:
Schedule:
Supplemental Pay:
Education:
Experience:
- International voice process: 1 year (Required)
- Customer service: 1 year (Required)
Language:
Work Location: In person
