Company Overview
RankBloc Services is a digital marketing agency dedicated to helping businesses boost their rankings and enhance their online presence. We believe in translating clicks into customers and conversations into conversions. With a team of dedicated professionals, we strive for digital excellence and offer endless growth opportunities for our employees. Learn more about us at https://rankbloc.com/.
Job Overview
We are hiring a Customer Service representative to join our team at RankBloc Services. As a Customer Service representative, you will be responsible for providing excellent customer support and ensuring customer satisfaction. This is a full-time position with a focus on delivering exceptional service to our clients.
Qualifications and Skills
- 1-3 years of experience in a similar customer service role
- Excellent communication and interpersonal skills
- Proficient in chat and phone etiquette
- Strong multitasking abilities
- Attention to detail and accuracy in data entry
- Ability to handle challenging customer situations with empathy and professionalism
- Problem-solving skills
- Ability to work in a fast-paced environment
- Knowledge of customer service software and CRM systems
Roles and Responsibilities
- Respond to customer inquiries and provide information about our products and services
- Handle customer complaints and provide appropriate solutions
- Process orders, forms, applications, and requests
- Ensure timely and accurate resolution of customer issues
- Maintain customer records and update customer information in the database
- Build strong customer relationships and provide personalized service
- Work collaboratively with other team members to achieve customer satisfaction goals
- Stay up to date with product knowledge and company policies
- Identify and escalate priority issues to the respective departments
- Assist in training new customer service representatives
