Customer Service

Preferred Qualifications: Any Graduate Fresher and 1year(12months Exp)

Brief About the Role:

We are seeking a dedicated and skilled individual with a strong background in customer

service. The ideal candidate will possess excellent communication skills and some

technical experience, ideally within the telecom industry. This role requires a

professional who can effectively acknowledge customer issues, demonstrate empathy,

and use positive language, to ensure a high level of customer satisfaction.

Key Responsibilities:

- Provide first-level resolution to the customers

- Diagnose and troubleshoot technical issues, escalating more complex problems to

higher-level support when necessary.

- Deliver exceptional customer service by acknowledging issues promptly, showing

empathy, and using positive language.

- Build rapport with customers through active listening, effective communication, and

attention to detail.

- Handle customer objections and concerns efficiently, ensuring a smooth and

satisfactory resolution.

- Document and track customer interactions and technical issues in the service

management system.

- Stay up-to-date with product knowledge and industry trends to provide accurate

information and support.

- Participate in ongoing training and upskilling programs to enhance technical and

customer service skills.

Required Skills and Qualifications:

- Experience Previous experience in customer service. Experience in the telecom

industry is preferred.

- Communication Skills: Exceptional spoken & Listening skills, with the ability to

speak fluently and convey technical information clearly.

- Technical Knowledge: Basic technical troubleshooting skills. Familiarity with telecom

products and services is a plus.

- Customer Service: Demonstrated ability to acknowledge customer issues, show

empathy, and use positive language.

- Interpersonal Skills: Ability to build rapport with customers through active listening and

effective communication.

- Problem-Solving: Strong objection handling skills and attention to detail in addressing

customer concerns.

- Team Player: Ability to work collaboratively within a team and contribute to a positive

work environment.

- Upskilling: Willingness to participate in upskilling and training programs to improve

service delivery.

Job Types: Full-time, Permanent

Pay: 250,

• 00 - 350,000.00 per year
  
  Benefits:
• Health insurance

Provident Fund
Schedule:

• Monday to Friday

Rotational shift

• US shift

Supplemental pay types:

• Performance bonus

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Preferred)

Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Hindi (Preferred)

Work Location: In person