Customer Service & Operations Delivery Analyst, AVP

Join us as a Customer Service & Operations Delivery Analyst

• nTake on a new role, where you'll make sure that project deliverables remain on track and that operations are effectively engaged during change mobilisation
• nWe'll look to you to analyse, assess and deliver projects and change initiatives and regulatory changes affecting systems and processes
• nThis is an opportunity to manage complex internal and external stakeholder relationships, as you make sure that the delivery aligns with customer and business needs
• nWe're offering this role at associate vice president

nWhat you'll do

nAs a Customer Service & Operations Delivery Analyst, you'll be analysing and interpreting how changes to the business operating model will impact existing procedures. You'll provide recommendations and your expertise to a bank-wide stakeholder network, and you'll be acting as an internal consultant to enable and inform effective standards, processes and controls.

nDay-to-day you'll be:

• nProviding an analysis of performance against targets, identifying where improvements can be made
• nFacilitating the development of new ideas and supporting the project management of your initiatives and change projects
• nUnderstanding potential changes and translating these to business processes to establish the changes or improvements needed
• nPlanning and producing relevant policy related reports and MI and gathering and maintaining business critical MI to meet assurance and compliance objectives

nThe skills you'll need

nWe're looking for someone with relevant knowledge of regulatory frameworks and specialist systems. With strong communication skills, you'll be able to build robust working relationships with internal and external stakeholders.

nYou'll also have experience in using project management methodologies, such as Prince 2 and P3M.

nIn addition, you'll need:

• nGood knowledge of process management and products relating to the business area
• nAn understanding of the customer product and service proposition
• nAn awareness of technology governance
• nExperience in using business analysis tools and methodologies
• nKnowledge of developing business and technical architectures