Department: Ice Creams
Title: Customer Service Officer
Location: Kakinada
Grade: 1A
Main Job Purpose
The Customer Service Officer would be required to drive sales and distribution for the company products and manage his allocated territory and the customer.
Job Summary (job Description)
- Minimum 2-5 years of experience in General Trade, Channel Sales experience, ROI calculations and distributor handling.
- Achieve sales targets through personal selling (visiting market) and driving RS system.
- Analyse how to improve the competitive position in the market through improved customer service.
- Negotiate with his RS and develop his people on managing customers to obtain more business.
- Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
- Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
- Within budget limits for brand activities organize promotion activities in consultation with the superiors.
Key Requirements (education, Work Experience & Skills)
- Required a Minimum Fulltime Graduation
- Minimum 2 years of Experience in Channel Sales.
- Excellent in ROI Calculations & RS Distribution Management
- Should be well-versed with RS appointment & Sales Planning
- Conducting promotional activities & execution
- Decent Communication in English and Local language is desired
