Handle inbound and outbound customer queries through phone, email, and chat.- Resolve product or service-related issues and ensure timely resolution.
Assist customers with their orders on Amazon, Flipkart, and our website.
- Manage returns, refunds, and replacements in accordance with company policies.
Provide information on order status, shipping, and product details.- Maintain accurate records of customer interactions.
Work closely with internal teams (warehouse, sales, etc.) to ensure smooth customer service.
- Escalate complex queries to the appropriate department or manager.
Job Types: Full-time, Permanent, Fresher
Pay: 6,
- 00 - 8,000.00 per month
Benefits: - Paid time off
Schedule:
Supplemental Pay:
Education:
Experience:
- total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language: Hindi (Preferred)
Work Location: In person
Expected Start Date: 02/10/2024
