Description
We are seeking a Customer Service Representative with 0-5 years of experience to join our team. The ideal candidate will have excellent communication skills, be able to work well in a fast-paced environment, and have a strong customer service orientation.
Responsibilities
- Answering customer inquiries via phone, email, and chat in a timely and professional manner
- Resolving customer complaints and issues
- Processing orders and returns
- Maintaining accurate customer records
- Collaborating with other teams to ensure customer satisfaction
Skills and Qualifications
- Bachelor's degree in business administration, marketing, or a related field
- 0-5 years of experience in customer service
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multi-task and prioritize tasks effectively
- Proficient in Microsoft Office and CRM software
- Fluent in English and one or more local languages
