Customer Service Manager

Company Description

Homafy.com is a leading multi-category gifting company based in New Delhi, India. With a collection of over 1800 curated and personalized gifts, we pride ourselves on being India's best gifting site. Our products are handcrafted with love and sourced from local artists and vendors across the country. Trusted by more than 1 lakh customers, we are dedicated to sharing happiness and valuing the sentiments of our customers.

Role Description

This is a full-time on-site role for a Customer Service Manager at Homafy.com. The Customer Service Manager will be responsible for overseeing day-to-day customer service operations, ensuring customer satisfaction, managing customer support, and utilizing analytical skills to improve customer experience. Effective communication skills are crucial for coordinating with internal teams and resolving customer issues promptly.

Qualifications

• Customer Service Management and Customer Support skills
• Experience in ensuring customer satisfaction
• Analytical skills for assessing customer feedback and improving processes
• Excellent communication skills for effective coordination and problem-solving
• Strong organizational and time management abilities
• Experience in the gifting industry is a plus

Salary

Rs. 2 - 2.4 Lacs per annum

Employment Type

Full-time (Work From Office)

Location

New Delhi