Company Description
Fermat Prime Enterprises Pvt. Ltd. is an investment firm dedicated to helping individuals achieve their financial goals. Founded in 2012, we are committed to simplifying, organizing, and optimizing financial planning for our clients. With determination, skill, and dedication, we navigate the complexities of financial markets and remain adaptable to changing circumstances.
Role Description
This is a full-time on-site role for a Customer Service Manager at Fermat Prime Enterprises. As a Customer Service Manager, you will be responsible for:
- ensuring high levels of customer satisfaction
- Create online transactions for clients
- to work in sync with other team members to ensure smooth flow of transactions, updation of reports from registrars (CAMS, Karvy, PMS, etc)
- To prepare MIS of work given and keep it updated for transactions initiated, failed and completed
- To maintain other MIS as instructed by the superiors, relating to but not limited to client transactions
- This role is located in New Delhi.
Qualifications
- Customer Satisfaction, Customer Service Management, and Customer Support skills
- Analytical Skills to evaluate customer interactions and identify areas for improvement
- Strong Communication skills to effectively communicate with customers and team members
- Excellent problem-solving abilities
- Proficiency in Microsoft excel
- Ability to lead and manage a team
- Positive and empathetic attitude towards customers
- Prior experience in customer service or a related field
- Degree in Business Administration or a relevant field is a plus
