Job Description
Skills:
Chat, Working Experience, Communication, Phone Etiquette, Skilled Multi-tasker, Etiquette, Data Entry, Interpersonal Skills,
Designation : Customer Care Executives
Job Summary
Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.
Broad Responsibilities/ Major Deliverables
Taking/Handling Inbound Customer calls, Outbound calls, Inbound Calls
Listening to and understanding the customers requirements
Provide product / service details & benefits to Customers
Providing end to end solutions to the customer
Asking the correct questions probing and prompting the customer wherever required
Timely and accurate capturing all the information given by the customer
Timely follow up with Brands as per Escalation matrix till closure
