Job Title: Customer Service Associate (International Voice Process)Location: Bangalore (Varthur)
Salary:- Freshers: 3 LPA
- 0-18 months experience:
- 5 LPA to 5 LPA
Shifts: US shifts, 5 days a week with rotational shifts and 2 split offs
Facility: Provided both-way cab transportation
Job Description:
Allstate Solutions Private Limited, a leading provider of insurance solutions, is seeking enthusiastic and customer-focused individuals to join our dynamic team in Bangalore. As a Customer Service Associate in our International Voice Process, you will play a pivotal role in delivering exceptional customer service to our global clientele.
Responsibilities:
- Handle inbound and outbound customer inquiries via phone and email in a courteous and professional manner.
- Provide accurate information and assistance regarding products, services, billing, and other queries.
- Identify and escalate priority issues per client specifications.
- Follow up on customer inquiries not immediately resolved.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide a memorable experience during every interaction.
Requirements:
- Excellent communication skills in English (verbal and written).
- Ability to handle stressful situations calmly and professionally.
- Strong problem-solving skills and attention to detail.
- Prior customer service experience preferred but not required.
- Flexibility to work in rotational shifts, including night shifts, as per business requirements.
- Minimum educational qualification: Graduation (any stream).
Perks and Benefits:
- Competitive salary based on experience and performance.
- Comprehensive training and continuous learning opportunities.
- Health insurance and other benefits as per company policy.
- Transport facility provided for both pick-up and drop.
- If Interested Contact With :
Job Types: Full-time, Permanent, Fresher
Pay: 300,000.00 - 500,000.00 per year
Jadwal:
US shift
Tunjangan:
Upah Tambahan:
Shift allowance
Education:
Experience:- total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
Work Location: In person
+91 8529475974
