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HSBC

Customer Service

Early Applicant
  • 4 days ago
  • Be among the first 50 applicants
Exp: 0-2 Years

Banking/Accounting/Financial Services

(estd)

Job Description

Job description

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Job Introduction

HIFSL is integral to HSBC's purpose & strategy, playing a valued role in offering HSBC's HNI customers a lending product with lot of flexibility in terms of facility type, tenure & end-use.

If you're looking for a career that will unlock new opportunities, join HIFSL and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HIFSL offers opportunities, support and rewards that will take you further.

Principal Responsibilities

1. Supporting LAS facility set up, renewal, enhancement etc. related documentation

2. Engagement with customers and internal stakeholders for various transactional and operational requirements

3. Support with query resolutions (pre & post disbursal)

4. Client Servicing (SOAs, MVRs, Debit Notes, Timely Intimation of monthly/quarterly interest payable)

5. Manage Client complaints/queries (if any) & provide appropriate solutions and alternatives within the time limits follow up to ensure resolution

6. Supporting RMs with relevant client data

7. Completing combined welcome call and one time disbursement call for the new and existing clients

8. Any further responsibilities will be added as per business need basis time to time review of roles & responsibilities

Requirements
  • Qualified Graduate
  • Fundamental understanding of the NBFC/Banking KYC & Financial Documents
  • Excellent knowledge of MS Office (Excel, Word & PowerPoint)
  • Excellent Communication Skill
  • To be mobile & be able to meet clients, if required

Useful Link

Link to Careers Site: Click

You'll achieve more when you joinHSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

The HSBC INVESTDIRECT FINANCIAL SERVICES (INDIA) LTD

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Date Posted: 20/11/2024

Job ID: 100939439

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About Company

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HSBC Holdings plc is a British multinational universal bank and financial services holding company. It is the largest bank in Europe by total assets ahead of BNP Paribas, with US$2.953 trillion as of December 2021. In 2021, HSBC had $10.8 trillion in assets under custody (AUC) and $4.9 trillion in assets under administration (AUA), respectively.HSBC traces its origin to a hong in British Hong Kong, and its present form was established in London by the Hongkong and Shanghai Banking Corporation to act as a new group holding company in 1991; its name derives from that company's initials. The Hongkong and Shanghai Banking Corporation opened branches in Shanghai in 1865 and was first formally incorporated in 1866.

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