Company Overview
HireBloc Ventures Pvt Ltd is a leading Recruitment Agency in the Staffing & Recruiting industry. With a team of 11-50 employees, we are dedicated to connecting top talent with great companies. Visit our website at https://hirebloc.in/ to learn more about us and our services.
Job Overview
We are hiring a Customer Service Representative to provide exceptional service to our clients. This is a full-time remote position, with the job location being Delhi, Delhi, India. The ideal candidate will have less than 1 year of experience, as we are open to hiring freshers. The salary range for this position will be based on industry standards.
Qualifications And Skills
- - Strong communication and interpersonal skills
- - Ability to effectively manage customer inquiries and complaints
- - Good problem-solving skills
- - Strong attention to detail
- - Proficient in written and spoken English
- - Tech-savvy and comfortable with computer systems
- - Previous experience in customer service is a plus
- - Familiarity with chat support and etiquette
- - Efficient data entry skills
Roles And Responsibilities
- - Handle customer inquiries and provide appropriate solutions
- - Maintain a high level of professionalism and empathy when assisting customers
- - Respond to customer queries promptly and effectively
- - Identify and escalate priority issues to the relevant departments
- - Keep accurate records of customer interactions and transactions
- - Provide product and service information to customers
- - Stay up-to-date with company policies and procedures
- - Collaborate with team members to ensure customer satisfaction
- - Follow communication procedures, guidelines, and policies
- - Contribute to the overall improvement of customer support
- - Provide excellent chat support for customers
- - Assist with data entry tasks
