Description
We are looking for an experienced Customer Service Representative to join our team. The ideal candidate should have 2-3 years of experience in the job market context of India. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues in a timely and effective manner. You will also be responsible for maintaining a high level of customer satisfaction.
Responsibilities
- Responding promptly to customer inquiries via phone, email, or live chat
- Resolving customer complaints and issues in a timely and effective manner
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with internal departments
- Providing feedback on the efficiency of the customer service process
- Identifying and assessing customers needs to achieve satisfaction
Skills and Qualifications
- Proven customer support experience
- Excellent communication and interpersonal skills
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize and manage time effectively
- Good problem-solving skills
- Ability to work independently and as part of a team
- Bachelor's degree in any field
