Description
We are looking for a Customer Service Representative to join our team and provide excellent customer service. The ideal candidate should have 0-1 years of experience in the job market context of India and possess strong communication skills.
Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Provide product and service information to customers
- Collaborate with other teams to ensure customer satisfaction
- Handle customer complaints and escalate issues when necessary
- Follow up with customers to ensure their concerns are resolved
- Identify and implement process improvements to enhance the customer experience
Skills and Qualifications
- Bachelor's degree in any field
- 0-1 years of experience in customer service or related field
- Excellent communication and interpersonal skills
- Ability to handle stressful situations and difficult customers
- Strong problem-solving and decision-making skills
- Proficiency in Microsoft Office and customer service software
- Ability to work in a fast-paced environment and meet deadlines
- Fluency in English and a regional language
How to Apply:
Interested candidates are invited to call for further details and to express their interest in the position.
Contact Information:
HR:Astha Thakur - 09355162720
