- Conduct telephonic interactaction with customers provide information about product, services, open new loan accounts, renew loans or obtain complaint details.
- Check record details of inquiries, comments or complaints, transactions or interactions, and take actions in accordance.
- Acquire and analyze relevant information to evaluate validity of complaint and identify the possible causes.
- Refer unresolved and pending customer grievances to the concerned departments for further investigation and record them in the complaint register sheet.
- Notify customers regarding investigation results, respond to inquiries, or any adjustments in the services (if any).
- Recommend modifications in service/products to prevent foreseen issues.
- Pass on the new inquiries received to the concern team and follow-up with them and record them in the assigned sheet.
- Make outbound/follow-up calls on the ones missed during the day and calls assigned by the supervisor.
Experience : 0-3 Years
Education Background : Bachlors or Masters in Arts / Commerce
Skills and abilities :
- Good communication skills
- Convincing skills
- Computer skills
- Listening skills
