Respond promptly and professionally to customer inquiries via various channels including phone, email, and live chat.- Address customer concerns, complaints, and feedback with empathy and patience, striving for first-call resolution whenever possible.
Provide product information, pricing, and availability to customers, guiding them through the purchasing process as needed.
- Assist customers with order placement, tracking, cancellations, and returns, ensuring a smooth transaction process.
Collaborate with internal teams including Sales, Operations, and Logistics to expedite resolutions and enhance the overall customer experience.
Job Types: Full-time, Permanent
Schedule:
Education:- Higher Secondary(12th Pass) (Preferred)
Experience:- total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Work Location: In person
