Customer Service Executive

Qualifications:

Diploma, Bachelor's degree, Post Graduates.

Talented and enthusiastic fresher candidates are encouraged to apply.

• Skills:

Strong interpersonal skills and the ability to build professional relationships naturally.

Top quality communications skills, both written and verbal.

Good time management skills with the ability to follow up on tasks

Demonstrates speed, agility, critical-thinking, problem-solving skills and ability to act quickly on given directions.

Active listening skills in handling all customer interactions.

• Responsibilities:

Professional and positive demeanor with excellent interpersonal and phone skills/presence.

• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Provide accurate information, assistance, and resolutions to customer issues related to bookings.

• Address and resolve customer concerns, and complaints promptly and effectively, striving for first-contact resolution whenever possible

Resolve customer complaints and issues effectively, escalating complex cases to senior team members when necessary.

• Ensure a high level of customer satisfaction through effective communication and problem-solving.

Collect and document customer feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience.

• Encourage customers with positive feedback to write reviews on Google by sharing the review link.

Maintain detailed and accurate records of customer interactions.

• Work in close partnership with cross-functional partners to resolve customer concerns promptly

Manage cross-team improvement initiatives to reduce customer journey friction points

• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities

• Develop a deep understanding of our products or services to effectively assist customers and provide accurate information.

Proactively engage with customers to build loyalty and promote repeat business through personalized interactions and follow-ups.

Job Types: Full-time, Permanent

Pay: 15,

• 00 - 18,000.00 per month
  
  Benefits:
• Cell phone reimbursement

Health insurance

• Provident Fund

Schedule:

• Day shift

Evening shift

• Morning shift

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

* Night Shift (Preferred)

Work Location: In person