Customer Service Executive

*Job Posting: Customer Support Executive*

*Company:* Niva Bupa

*Location:* Noida Sector 59

*Position:* Customer Support Executive

*Salary:* Based on experience and skills

*Shift:* 9 hours

*Job Description:*

Niva Bupa is looking for a dedicated Customer Support Executive to join our team. The role involves providing exceptional support to our customers and ensuring a seamless experience. Responsibilities include:

- *Customer Interaction:* Manage inbound and outbound calls, emails, and chats to address and resolve customer inquiries.

- *Issue Resolution:* Offer accurate information, troubleshoot issues, and effectively handle customer concerns.

- *Record Keeping:* Document customer interactions and transactions in our CRM system.

- *Feedback Collection:* Collect customer feedback to contribute to service and product improvements.

- *Performance Metrics:* Meet performance goals related to customer satisfaction and response times.

*Requirements:*

- *Experience:* Minimum of 6 months in a customer support role, with proper documentation from previous employers.

- *Education:* Graduate with a relevant degree.

- *Communication Skills:* Excellent English communication skills (A+ level); proficiency in additional languages such as Tamil, Telugu, Bengali, Punjabi, or Gujarati is an advantage.

*How to Apply:*

Interested candidates can send their resume over WhatsApp on- 8791881514

Join Niva Bupa and be part of a dynamic team committed to delivering outstanding customer service!

*Apply Now!*

Job Type: Full-time

Pay: 15,000.00 - 28,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift
• Evening shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person