Customer Service Executive

Job Description: Customer Service Executive

Company: Tirupati Group

Position: Customer Service Executive

Location: Nagpur

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About Us:

Tirupati Group is a leading real estate company dedicated to providing excellent customer service and innovative solutions to our clients. We pride ourselves on our commitment to quality and customer satisfaction.

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Job Summary:

We are seeking a highly motivated and creative Customer Service Executive to join our team. The ideal candidate will possess good communication & conversation skills in Hindi & Marathi . Should have a creative mindset, ensuring all customer inquiries and service requirements are handled efficiently and effectively.

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Key Responsibilities:

1. Primary Point of Contact: Serve as the main point of contact for customers, addressing all their service requirements.

2. Service Coordination: Handle customer requests including bookings, loan cases, payment follow-ups, and other service-related inquiries.

3. Documentation: Coordinate and manage the execution of agreements and sale deeds.

4. Internal Coordination: Facilitate necessary internal changes in flats and coordinate with technical, administrative, finance, and accounts teams to ensure seamless service delivery.

5. Customer Interaction: Answer all customer calls and, if required, visit sites to resolve issues or provide information.

6. Marketing Support: Assist in the coordination of marketing content and required information to ensure accurate and effective communication with customers.

7. Database Management: Maintain and manage the customer database, ensuring all information is up-to-date and accurately recorded.

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Skills & Qualifications:

- Excellent communication skills, both verbal and written.

- Creative thinking and problem-solving abilities.

- Strong organizational skills and attention to detail.

- Ability to work independently and as part of a team.

- Proficiency in database management and MS Office suite.

- Prior experience in customer service, preferably in the real estate sector, is an advantage.

- Willingness to visit sites and interact directly with customers as needed.

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How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to [Confidential Information]

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