ResponsibilitiesCustomer Service Responsibilities
- Manage large amounts of incoming phone calls
Generate sales leads- Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
Job Type: Full-time
Schedule:
Education:
Language:
Work Location: In person
