Customer Service Executive

Magnum Group is a BPO-BPM and contact center services company based in Bhopal. With over 1700 employees and 1200 operational call center seats, Magnum Group provides services in voice/non-voice BPO, email, chat, inbound/outbound, and HRO space. The company is ISO 9001:2008 and ISO 27001:2013 certified and has partnerships with major organizations in the telecom, e-commerce, infrastructure, and government sectors.

This is a full-time on-site role as a Customer Service Executive at Magnum Group's location in Bhopal. The Customer Service Executive will be responsible for providing exceptional customer support, ensuring customer satisfaction, and managing customer service operations. The role involves handling customer inquiries, resolving issues, and maintaining a high level of professionalism and efficiency in all interactions.

• Strong interpersonal skills, with the ability to communicate effectively and empathetically with customers
• Prior experience in customer service roles, with a focus on delivering excellent customer support
• Knowledge of customer service management principles and practices
• Ability to prioritize and multitask in a fast-paced environment
• Problem-solving and conflict resolution skills
• Attention to detail and accuracy in handling customer information
• Proficiency in relevant