Customer Service Executive

Magnum Group is an ISO-9001:2008 and ISO-27001:2013 certified organization based in Bhopal, Madhya Pradesh. Managed by a team of experienced professionals, Magnum Group specializes in business processing outsourcing, knowledge process outsourcing, operations & maintenance, utility management, and security services. With over 1700 employees and 1200 operational call center seats, we cater to various sectors including telecom, e-commerce, infrastructure, digital TV, and government ministries.

This is a full-time on-site role as a Customer Service Executive at Magnum Group in Bhopal. The Customer Service Executive will be responsible for providing customer support, managing customer service operations, and ensuring customer satisfaction. They will handle various forms of customer communication, including voice, email, and chat.

• Excellent interpersonal skills
• Experience in customer service management
• Strong customer service skills
• Ability to prioritize and manage multiple customer inquiries
• Knowledge of customer satisfaction metrics and techniques
• Proficiency in written and verbal communication
• Problem-solving and conflict resolution skills
• Attention to detail and organizational skills
• Knowledge of the telecom or related industry is desirable
• Previous experience in a customer service role is beneficial