Job Description
Job Summary:
We are seeking a dedicated Customer Service Executive with experience in the timber/wood industry to ensure customer satisfaction through excellent service and support.
Key Responsibilities:
Customer Support:
Handle inquiries via phone, email, and in-person.
Provide accurate product, service, and pricing information.
Resolve complaints and issues promptly.
Order Processing:
Process orders accurately and efficiently.
Coordinate with sales and logistics for timely delivery.
Monitor and update order status for customers.
Relationship Management:
Build and maintain strong customer relationships.
Follow up post-purchase to ensure satisfaction.
Identify opportunities for upselling and cross-selling.
Documentation and Reporting:
Maintain accurate records of customer interactions.
Prepare regular reports on feedback and service performance.
Collaboration:
Work closely with other departments for a seamless customer experience.
Provide feedback to management on customer needs and improvements.
