Description
We are looking for a Customer Service Executive with 2-4 years of experience in logistics to join our team. The ideal candidate will have excellent communication and problem-solving skills, with a strong focus on customer satisfaction.
Responsibilities
- Manage customer inquiries and complaints via phone, email, and other communication channels
- Coordinate with internal teams to ensure timely and accurate delivery of products
- Update customers on the status of their shipments and provide tracking information
- Resolve customer issues related to delivery, returns, and refunds
- Maintain customer records and ensure all information is accurate and up-to-date
Skills and Qualifications
- 2-4 years of experience in customer service, preferably in the logistics industry
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills and ability to think creatively to resolve customer issues
- Proficiency in Microsoft Office and customer service software
- Bachelor's degree in business administration, logistics, or a related field
