Customer Service Executive

Description

We are seeking a Customer Service Executive to join our team. The ideal candidate should have a positive attitude, excellent communication skills, and the ability to work in a fast-paced environment. This role requires a high level of customer service expertise and the ability to handle customer inquiries and complaints with professionalism and empathy.

Responsibilities

• Respond to customer inquiries and complaints via phone, email, and in-person.
• Provide accurate information about products and services to customers.
• Handle customer complaints with empathy and professionalism.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal departments.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Skills and Qualifications

• Bachelor's degree in any field.
• 0-0 years of experience in customer service or related field.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Empathy and a positive attitude towards customers.
• Good time management skills and ability to multitask.
• Proficiency in MS Office and CRM software.
• Ability to work in a team environment.
• Flexibility to work in shifts, including weekends and holidays.

How to Apply:

Interested candidates are invited to call for further details and to express their interest in the position.

Contact Information:

• HR:Astha Thakur - 09355162720