Customer Service Executive

Customer Service Executive

Office Location - Mumbai (Khar Road)

Years of Experience - 1 to 2 years

Company Description

Mumbai-based Freakins is India's fastest growing Denim Wear brand founded by Shaan Shah and Puneet Sehgal in 2021. The brand focuses on providing a constant variety in fashion with over 35+ categories and 800+ styles, catering to diverse body types and preferences. Freakins aims to offer the finest denim wear for women in India, with all products designed and manufactured in-house and sold through direct-to-consumer channels and marketplaces.

Role Description

This is a full-time on-site role for a Customer Service Executive at Freakins in Mumbai. The Customer Service Executive will be responsible for ensuring customer satisfaction, providing customer support, managing customer service operations, and maintaining a high level of customer service on a day-to-day basis.

Qualifications

• Interpersonal Skills and Customer Satisfaction
• Customer Support and Customer Service Management
• Strong communication skills and ability to empathize with customers
• Problem-solving and conflict resolution abilities
• Experience in a customer service role is preferred
• Knowledge of denim fashion or retail industry is a plus
• Minimum of a high school diploma or equivalent