Job Title: Customer Service ExecutiveJob Description:Position Overview:
- We are seeking a dedicated and enthusiastic Customer Service Executive to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Key Responsibilities:Customer Interaction: Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner. -
Issue Resolution:
Identify and resolve customer issues by troubleshooting problems and providing effective solutions.
- - Product Knowledge: Maintain a comprehensive understanding of the company's products and services to offer accurate information to customers.
- Record Keeping: Document customer interactions and transactions accurately in the customer relationship management (CRM) system.Feedback Collection: Gather feedback from customers regarding their experience and recommend improvements to enhance service quality. -
Team Collaboration:
Work closely with other departments to address complex customer issues and ensure a seamless customer experience.
- - Follow-Up: Proactively follow up with customers to ensure satisfaction and support ongoing relationship building.
- Policy Adherence:* Adhere to company policies, pro
Job Types: Full-time, Permanent, Fresher
Pay: 10,
- 18 - 32,862.86 per month
Education: - Diploma (Preferred)
Language:
Work Location: In person
