- Respond to customer inquiries via phone, email, chat, and social media promptly.- - Provide accurate information regarding products, services, and company policies.
- Diagnose and troubleshoot customer issues efficiently, providing timely solutions.
- - Escalate unresolved issues to appropriate departments as needed.
- Gather customer feedback regarding products and services for continuous improvement.- - Document customer interactions and transactions for accurate record-keeping.
- Maintain thorough knowledge of the company's products and services to assist customers effectively.
- - Stay updated on new products, features, and policy changes.
- Develop and maintain positive customer relationships through effective communication and support.- - Follow up with customers to ensure their issues are resolved satisfactorily.
- Work closely with team members and other departments to enhance customer satisfaction.
- - Participate in team meetings and training sessions to improve service quality.
Job Type: Full-time
Education:
- Secondary(10th Pass) (Preferred)
Language:
Work Location: In person
