Customer Service Executive

Customer Service Executive

Responsibilities :

* Manage large amounts of incoming phone calls

* Identify and assess customers needs to achieve satisfaction

* Build sustainable relationships and trust with interactive communication

* Provide accurate, valid and complete information by using the right methods/tools

* Meet personal/customer service and call handling quotas

* Handle customer complaints, provide appropriate solutions and alternatives within the time limits.

* Follow communication procedures, guidelines and policies

* Take the extra mile to engage customers

Requirements and skills

* Proven customer support experience or experience as a Client Service Representative

* Strong phone contact handling skills and active listening

* Familiarity with CRM systems and practices

* Excellent communication and presentation skills

* Ability to multi-task, prioritize, and manage time effectively

* HSC/Graduates with 6month of rel relevant experience / Fresher with good communication skills