CUSTOMER SERVICE EXECUTIVE

With almost 75 years of experience, City Transport Syndicate Pvt. Ltd. is a leading name in International Freight Forwarding, Shipping, and Consolidation. The company offers a range of transportation services including ocean, air, and surface transportation, as well as customs clearance, international freight forwarding, cargo consolidation, and warehousing. With a presence in multiple cities in India, City Transport Syndicate Pvt. Ltd. is known for its customized routing of cargo and competitive freight rates.

This is a full-time on-site role for a Customer Service Executive located in Mumbai. The Customer Service Executive will be responsible for providing customer support, managing customer service operations, ensuring customer satisfaction, and maintaining positive relationships with clients. The role will involve handling customer queries, resolving issues, and coordinating with different departments to meet customer requirements.

• Interpersonal Skills: Strong communication and problem-solving abilities
• Customer Satisfaction: Ability to understand and meet customer needs
• Customer Support: Experience in providing timely and effective customer support
• Customer Service: Knowledge of customer service principles and practices
• Customer Service Management: Ability to oversee and manage customer service operations
• Excellent verbal and written communication skills
• Ability to work well in a team
• Prior experience in the logistics or transportation industry is a plus
• Bachelor's degree in Business Administration or related field