Customer Service Executive

Description

We are seeking a highly motivated and experienced Customer Service Executive to join our team. The ideal candidate must have 1-2 years of experience in the job market context of India and must possess excellent communication and problem-solving skills. The candidate should be able to handle customer complaints, inquiries, and feedback with professionalism and empathy.

Responsibilities

• Responding to customer inquiries and complaints via phone, email, and chat
• Resolving customer complaints and issues in a timely and efficient manner
• Providing customers with product and service information
• Handling customer feedback and escalating issues to the appropriate department when necessary
• Maintaining customer records and ensuring accuracy of information
• Collaborating with other teams to improve customer satisfaction and retention

Skills and Qualifications

• Bachelor's degree in any field
• 1-2 years of experience in customer service or a related field
• Excellent communication and interpersonal skills
• Ability to handle difficult customers with empathy and professionalism
• Strong problem-solving skills
• Ability to work well in a team environment
• Proficient in using customer service software and Microsoft Office applications