Customer Service Executive

Company Description

Almo is a premium men's essentials brand based in Gurugram. We specialize in sophisticated and functional designs, focusing on the first layer of clothing that touches your skin. Our garments are carefully crafted with skin-friendly and environmentally positive fabrics to provide a comfortable wearing experience. Inspired by the unbound spirit of the wolf, we create garments that allow you to follow your heart and mind without any discomfort.

Role Description

This is a full-time on-site role for a Customer Service Executive. As a Customer Service Executive at Almo, your day-to-day tasks will include providing customer support, ensuring customer satisfaction, and managing customer service operations. You will be responsible for building strong interpersonal relationships with customers and delivering exceptional service.

Qualifications

• Strong interpersonal skills and ability to build relationships with customers
• Experience in customer service or customer support
• Knowledge of customer service management principles
• Ability to prioritize and manage multiple customer inquiries
• Excellent communication skills, both verbal and written
• Problem-solving and conflict resolution skills