Knowledge on telecom products/services like Wireless IP services & Fixed etc
Responsible for Delivery of services across SDWAN/IP data/Voice and transmission for domestic and international enterprise customersIn-depth understanding of telecom standards & protocols
Experience in end-to-end service design tasks in Customer Core and Access network design
Validating customer order requitementOrder Raising in fulfillment systems and customer engagement
Progress orders as per agreed SLA sConduct a kick- /Handover meeting with PM & all relevant stakeholder team
Customer circuit planning and design activity for ceaseCeasing Purchase order for last mile supplier and equipment providersEnd to end service design cease for customer
Exposure to International client facing functionsGood in both Verbal and Written Communication skills
Good in Basics of IP and TransmissionGood In MS-Office
Excellent math organization and time management skillsCustomer service experience with superior phone skills
Ability to work in a fast paced performance based environment
Coordinate between multiple teams (Suppliers Vendors Internal Teams)
Organize calls with all stakeholdersSign-off tasks on time in the workflow toolSend Comms to Customer and Project Teams
Tracking orders on daily basis
Update systems with latest update regularlyDeliver service as per the agreed date with the Customer
