Job Description
Skills:
Statistical Analysis, Machine Learning, Python Programming, Data Visualization, Predictive Modeling, Big Data, SQL, Data Mining,
No of Openings: 1
Language: English
Skills: Dialer
Experience: 2 - 8 years
Qualification: Graduation (10 + 2 + 3)
Age: 18 - 40 years
Description
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Responsibilities
Outbound Call Management: Operate and manage an automated dialing system to efficiently contact a list of prospects or customers.
Inbound Call Handling: Receive and address inbound calls from customers, answering inquiries or transferring them to the appropriate department.
Call Scripting: Follow specific scripts during calls to ensure consistency and accuracy of information delivered to customers.
Data Management: Update and maintain customer information and call records in the database.
Compliance: Ensure all calls comply with the companys policies and relevant laws and regulations, such as the Do Not Call registry or telemarketing rules.
Performance Monitoring: Track call metrics and performance, such as call volume, call duration, and successful outcomes.
Reporting: Generate reports on call activity and performance for management review.
Team Collaboration: Work closely with team members and supervisors to achieve call targets and improve customer satisfaction. Qualifications:
Education: High school diploma or equivalent. A degree in communications or a related field is a plus.
Experience: Previous experience in a call center or customer service environment is preferred.
Technical Skills: Proficiency in using automated dialing systems and CRM software.
Communication Skills: Excellent verbal communication skills, with a clear and professional speaking voice.
Problem-Solving: Ability to handle customer concerns and resolve issues effectively.
Time Management: Strong organizational skills with the ability to multitask and manage time effectively.
Adaptability: Comfortable working in a fast-paced environment and adapting to new processes and technologies. Additional Skills:
Patience and Resilience: Ability to handle rejection and maintain a positive attitude.
Attention to Detail: Keen attention to details to ensure accuracy in data entry and call scripting.
Sales Skills: Basic sales skills may be beneficial, especially in telemarketing or sales-related roles.
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