Skills:
Contact Centers, Customer Service, call center, bpo, voice proces, semi voice,
Job Overview
Our Bpo client is seeking a highly motivated individual to join our team as a Customer Service Representative. This is a full-time position based in Bengaluru, Karnataka, India. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. The ideal candidate should have 1 to 3 years of experience in a similar role and possess excellent communication and problem-solving skills. This is an exciting opportunity to work in a dynamic and fast-paced environment.
Qualifications And Skills
- 1-3 years of experience in a customer service role
- Excellent communication and interpersonal skills
- Ability to handle difficult situations with patience and professionalism
- Strong problem-solving and decision-making abilities
- Attention to detail and accuracy
- Ability to multitask and prioritize tasks effectively
- Proficiency in CRM software and Microsoft Office Suite
Roles And Responsibilities
- Provide outstanding customer service and support to clients via phone, email, and chat
- Resolve customer inquiries and issues in a timely and professional manner
- Identify and escalate priority issues to the appropriate department
- Maintain accurate customer records and documentation
- Collaborate with team members to improve processes and customer satisfaction
- Stay up-to-date on product knowledge and company policies
- Assist with special projects and initiatives as assigned
Salary is up to 6 LPA
