Company Overview
Career Kendra is a staffing company based in Delhi, specializing in IT and non-IT recruitments. Our focus is on delivering quality candidates rather than quantity. With over 11-50 employees, we strive to provide exceptional staffing solutions to our clients. Visit our website at http://www.careerkendra.com for more information about our services.
Job Overview
We are hiring for the role of Customer Service Australian Process. This is a full-time position based in Gurgaon, Haryana, India. The ideal candidate should have 1 to 3 years of experience in customer service. As a customer service representative, you will be responsible for handling customer inquiries, resolving complaints, and providing support through various channels. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.
Qualifications And Skills
- 1-3 years of experience in customer service
- Excellent communication skills in English
- Ability to handle customer inquiries effectively
- Strong problem-solving and decision-making abilities
- Good knowledge of customer service tools and software
- Ability to multitask and prioritize workload
- Attention to detail and accuracy
- Ability to work in a fast-paced and dynamic environment
- Flexible to work in rotational shifts
- Australian accent and cultural understanding is a plus
Roles And Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Provide accurate and timely information to customers
- Resolve customer complaints and escalate issues as needed
- Assist customers with product and service-related queries
- Maintain a high level of professionalism and empathy in all customer interactions
- Collaborate with cross-functional teams to ensure customer satisfaction
- Manage and update customer accounts
- Identify and implement process improvements to enhance customer experience
