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Tech Mahindra is hiring!
Job Title- Customer Service Associates/ Sr. Customer Service Associates
Education- Graduates/ Under Graduates
Process-Chat
Skills and Abilities:
- Good communication skills, written and verbal both
- Learning skills - Being attentive, Ability to work within a team and building relationships with customers and team members
- Minimum 6 months & above Experience of working in live chat processes or customer services or Telecoms industry (Mandatory)
- Experience with Upselling / Proactive Sales on live chat would be an added advantage.
- Working knowledge of MS Office applications like Word & Excel
- Problem Solving Skills
- WOK FROM OFFICE ONLY
- IMMEDIATE JOINERS
- Being persuasive and diligent
- Basic level of Computer proficiency
SHIFT TIMINGS
15 Hours rotational US work window, 6 pm IST to 9.30 am IST
Salary- 3.6 LPA- 4.8 LPA ( depends on your last withdrawan salary)
Perks and Benefits-
- Both side Cab Facility (Hiring Zone)
Contact Person-
Bhavya Dogra-9872986389 ( [Confidential Information])
12th Class (XII)
Role:Customer Service Executive (Non-voice)
Function:Customer Service/Call Centre/BPO
Job Type:Permanent Job
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Date Posted: 11/06/2024
Job ID: 81433813
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.
Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).
With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.
Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.
Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
