Customer Service Associate ( Voice )

The Representative Customer Service position interfaces with customers via inbound calls or chat through the Internet depending upon client requirements.

Experience 1 Year

Educational Qualification Any Graduate or Under Graduate

Job Location - Gurgaon

Shifts Rotational with two Rotational offs

Salary - Upto 6LPA

Job Responsibilities

• Ensure service delivered to our customers meets contractual
• Manage high call volume within desired AHT target (90Secs)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Participate in activities designed to improve customer satisfaction and business performance
• Respond to customer inquiries by referring the knowledge base

Interested candidates can share their CV at [Confidential Information] or call at #9899974386 OR Can WALKIN to below venue

11th floor of Block A2 &; A3,, Gurgaon Haryana

Time - 11 AM - 4 PM ( Monday to Friday )

POC - Akshya Tiwari