Customer Service Associate

A Customer Service Associate is a critical part of every E- Commerce portal that values its customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Job Description

Customer Service (VCS) It is a Work from Home model for this E-Commerce giant. VCS associates are expected to work from a home location approved by our client for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.

Knowledge Skills Required Desired skills:

• Action oriented, self-disciplined and organized
• Effective time management skills and ability to prioritize work time to ensure productivity and department standards
• Ability to communicate clearly with customers.
• Good comprehension skills ability to clearly understand and address customer issues appropriately
• Good typing skills with Good composition skills ability to compose grammatically correct, concise, and accurate written responses
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

Qualifications required

• Minimum qualification is 10 + 2. Any graduate

• Salary Range: Min- Rs.1,45,000 p.a.; Max- Rs.2,25,000 p.a.
• Shifts: Rotational
• Benefits: Internet Service Allowance , Overtime , Meal Card.