- Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.- - Provide accurate information regarding products, services, and company policies.
- Identify and assess customer needs to achieve satisfaction.
- - Troubleshoot customer issues and provide effective solutions in a timely manner.
- Escalate complex problems to the appropriate departments when necessary.- - Follow up with customers to ensure issues are resolved.
- Maintain clear records of customer interactions and transactions.
- - Document feedback and suggest areas for improvement to management.
- Prepare reports on customer inquiries and resolution trends.- - Stay up-to-date on product features, promotions, and company policies.
- Educate customers about product offerings and assist them in selecting the right options.
- - Work closely with other team members and departments to improve processes and enhance customer experience.
- Participate in training sessions and meetings to improve skills and knowledge.- - High school diploma or equivalent; associate's degree or higher preferred.
- Previous experience in customer service or a related field is an advantage.
- - Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.- - Proficient in using customer service software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- The Customer Service Assistant typically works in a fast-paced office environment. Flexibility in hours may be required to accommodate customer needs.
* -
Job Type: Full-time
Language:
Work Location: In person
