- Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure.
- Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
- Deliver to the Employees, Customer and Shareholder metrics as per goals. Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
- Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
- Adherence to quality and compliance guidelines.
- Support any new initiatives in the directorate.
- Balance customer interests with the interests of American Express.
- Communicates effectively, oral and written to identify and document necessary information This role may be subject to additional background verification checks. This role may be subject to additional background verification checks.
Minimum Qualifications
- 2-3 Years of work experience
Preferred Qualifications
Functional Skills/Capabilities:
- Good communication skills both written and verbal.
- Analytical mind & attention to detail.
- High level of Customer sensitivity, commitment & service orientation.
- Amex product knowledge desirable.
- High result orientation.
- Ability to take independent decision & meet stringent deadlines
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-we'll-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
