Roles
Communicate with current and potential customer via telephone, email and online chat. (inbound & Outbound)
Responsibilities
- Handling complaints to building strategies for improving the overall customer experience and fostering loyalty.
- Troubleshooting tech problems
- Processing orders and transactions
- Answering questions about a company's products or services Developing and documenting knowledge into helpful content
Qualifications & Skills
- Undergraduate engineering degree in Mechanical/Automobile/Electronics is must.
- Prior experience working in call centers or MNC's as a customer service agent.
- Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel Excellent verbal and written communication skills
- Ability to remain calm and composed in a fast-paced, high-pressure environment.
- Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.
- Ability to stand or sit for extended periods of time. (OT's)
- Familiarity with Automatic Call Distribution Phone System (ACD), caller ID, and auto-dialing systems Experience:
- Minimum 1-3yrs years of experience is required
