Skills:
Communication, Problem-solving, Empathy, Patience, Adaptability, Active listening, Conflict resolution, Time management,
Job Overview
We are seeking a highly motivated Customer Service professional to join our team as a fresher at Al Fahad Tour and Travel. This is a full-time position based in Thane or Delhi, perfect for individuals with 0-1 years of work experience looking to begin their career in customer service within the travel sector. The ideal candidate should have excellent communication and active listening skills.
Qualifications And Skills
- Excellent communication skills (Mandatory skill) to effectively interact with clients over various channels.
- Active listening (Mandatory skill) to understand and address customer needs accurately.
- Strong problem-solving skills to tackle customer challenges and find solutions swiftly.
- Empathy to connect with customers and provide personalized service experiences.
- Patience to manage customer inquiries and complaints calmly and professionally.
- Adaptability to handle varied tasks and manage ever-changing customer requirements.
- Conflict resolution skills to mediate and resolve disputes efficiently.
- Efficient time management to prioritize tasks and meet deadlines effectively.
Roles And Responsibilities
- Respond to customer inquiries promptly through phone, email, and chat.
- Provide information regarding travel packages, itineraries, and services offered.
- Assist customers in booking travel arrangements and resolving booking issues.
- Handle customer complaints with empathy and escalate complex issues when necessary.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service delivery processes.
- Stay up-to-date with company offerings and industry trends to better assist customers.
- Provide feedback to management on customer needs and potential improvements.
