Description
We are looking for a customer service representative with 1-6 years of experience to join our team. The ideal candidate should have excellent communication and problem-solving skills and be able to handle customer inquiries and complaints effectively. The candidate should also have experience in using customer service software and be willing to work in a fast-paced environment.
Responsibilities
- Respond to customer inquiries and complaints through various channels, including phone, email, and social media
- Resolve customer issues in a timely and effective manner
- Maintain accurate customer records and follow up with customers when necessary
- Collaborate with other departments to ensure customer satisfaction
- Meet and exceed customer service goals and objectives
- Keep up-to-date with product and service information
- Provide feedback on the efficiency of the customer service process
Skills and Qualifications
- 1-6 years of experience in customer service
- Excellent communication skills
- Problem-solving skills
- Experience in using customer service software
- Ability to work in a fast-paced environment
- Good time management skills
- Ability to work well in a team
- Bachelor's degree in a related field preferred
