Description
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Agent. The ideal candidate should have 0-6 years of experience in a similar role and be able to provide excellent support to our customers in a fast-paced environment.
Responsibilities
- Answering customer inquiries via phone, email, and chat
- Providing accurate and timely information to customers
- Resolving customer complaints and issues
- Processing orders, returns, and refunds
- Maintaining customer records and documentation
- Collaborating with other teams to ensure customer satisfaction
Skills and Qualifications
- Excellent communication skills in English and Hindi
- Strong problem-solving skills
- Ability to multitask and prioritize tasks effectively
- Familiarity with customer service software and tools
- Basic computer skills, including proficiency in Microsoft Office
- Ability to work in a team environment
- Bachelor's degree in any discipline
- 0-6 years of experience in customer service or a related field
