Void2one Solutions HIRING! Customer Service Advisor (US process)(Fresher or Experienced Candidates in BPO, KPO or any other stream with Excellent communication skills are preferred only)
Interested candidates can share the CVs on
[Confidential Information]- Job role: It's a Blended process. In this He/ She have to provide customer service support to a fast paced Home delivery depot in arranging delivery dates for orders to be delivered to the end customer. To handle outbound and Inbound, Live chats, calls to meet and surpass customer service levels and make quick responses to the sms and emails.
Designation: Customer Service Advisor (US process)
- Education: Bachelors or Masters preferred
Job location: Chandigarh (Green City)
- Package: 25-30k CTC and Night Allowance
Full time, Work from Office- Night Shift (7:30 pm to 9:30 am) Rotational Shift
US Bank Holidays no Indian Holidays
- 6 Days working during probation
- 5 days working after probation
- No holidays during probation (3 months)
Ability to communicate in fluent (written and verbally) English- Demonstrate accurate numerical and Analytical Skills
Tech Savvy and proficient in the use of computers.
- Working knowledge of MS Office Suite and Google Workspace
Strong IT skills including MS Excel, Word, databases and data input, internet/ email.- The role requires high level of detail consciousness and someone who is keen to ensure all operational procedures are followed.
Ability to work without direct supervision independently or as part of a team, prioritise work and deal with competing or conflicting demands in an organised and methodical manner.
- He/ She must be efficient administrator with good communication, listening organisational and accuracy skills in a busy environment.
Customer service experience in a B2C or B2B environment.
- A track record of working towards ad achieving KPI's
Handling a high volume of Inbound and Outbound calls as part of a team- Experience of inputting customer information into data systems.
Experience of making Outbound and dealing with Inbound calls.
- Ideally experience of transport of logistics in a customer service environment would be advantage.
Understanding the requirement for confidentiality and maintenance of files in accordance with the Data Protection Act and other legal requirements.
- Role and Responsibilities:
Manage central email inboxes appropriately and action inbound emails.- To promptly answer incoming and make outgoing calls in an enthusiastic, courteous and efficient manner.
Adhering to internal and external policies/ procedures to ensure delivery process is executed smoothly.
- Maintain system with current information to ensure orders are updated with all communications.
Ensure requests to supply information to internal and external contacts are completed within the required deadlines.- Liaise with relevant departments to ensure procedures are followed and goods are dispatched.
Manage own work schedule to ensure assigned duties/ tasks are completed with minimum supervision.
- Identify the customer's requirements and respond to them.
Complete additional ad-hoc tasks as required.
Night Shift (7:30 pm to 9:30 am) Rotational Shifts Cab facilities
Night Allowance PF, Bonus and Incentives
- Professional Work culture
| Varun Kashyap |
Email: [HIDDEN TEXT]- Company's Profile: https://linktr.ee/void2onesolutions
Job Types: Full-time, Permanent, Fresher
Pay: 25,000.00 - 30,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule: Monday to Friday
Rotational shiftSupplemental pay types: Performance bonus
Application Question(s):
- Are you comfortable with 6 Days working during probation, 5.5 days working after probation and No holidays during probation(3months)
Are you comfortable with US Bank Holidays no IndianHolidays- Are you comfortable with US process- Night Shifts (7:30 pm to 9:30 am)
Can you speak fluently in English as a Professional without any Grammatical errors
Education:
Language:
Location:
- Chandigarh, Chandigarh (Required)
Shift availability:
Work Location: In person
+91 9877051752
