Customer Service Administrator

What We Do

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance clients. We're a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript's entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we've shown sustained growth that ensures you'll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit ourfor a closer look at our company, and learn more about our cultural values.

What this position entails

Milliman, Inc. is recognized as a top firm that provides data, products, and professional services to the insurance industry. IntelliScript is a practice within Milliman that provides health and life insurers with real-time data and underwriting decision support tools via software-as-a-service (SaaS). IntelliScript offers an innovative suite of products which interpret and deliver electronic medical data (such as prescription histories, diagnoses, treatment data, etc.) to help our clients make effective underwriting and pricing decisions. Our company offers a unique entrepreneurial culture that also promotes work / life balance. IntelliScript has enjoyed consistent growth and is the leader in the markets we serve.

The Operations team sits at the hub of all IntelliScript divisions (IT, Data Analytics, Account Management, Sales, and Product). This team is ready to grow again due to the increasing volume of calls from insurance policy applicants.

What you'll be doing

The key area of responsibility in the role of Customer Service Administrator is logging information provided to IntelliScript by consumers who are contacting us under the Fair Credit Reporting Act. Tasks will include:

• Listen to audio recordings of voicemails and notate key information provided in Salesforce
• Review email messages and letters and notate key information provided in Salesforce
• Work closely with colleagues to communicate notes and directions for further steps to be taken in individual cases
• File and attach messages appropriately in Outlook and Salesforce

Responsibilities may expand to other tasks and projects as your experience and knowledge increases.

What we need

• Bachelor's degree
• Experience using Salesforce to locate and record information
• Intermediate proficiency with Microsoft Word, Excel, and Outlook
• 5+ years of customer service experience, preferably via phone
• 1+ years of administrative experience

What you bring to the table

• Adapts to an established process, able to move projects along in a timeframe, with close attention to deadlines
• Able to conduct analysis and present a resolution
• Demonstrated let's find a way to do it attitude - no task is too big or too small
• Dedicated to resolving customer problems and providing full satisfaction
• Exceptional communication skills: articulate and professional when speaking with clients as well as with colleagues, via all mediums (phone, email, video conferencing, etc.)
• Thrive in an entrepreneurial and collaborative culture
• Able to balance following (and repeating) a detailed process with observing trends to solve business problems
• Dedicated to getting the details right
• Loves to learn, takes every opportunity to develop knowledge and skills
• Self-driven to assess a need, research the situation, then present a resolution and the ability to find common ground with those think differently than you do on important matters
• Pursue professional education and growth
• Excellent prioritization of multiple concurrent tasks, such as projects in different phases
• Strong multi-tasking and organization skills